With concerns over the COVID-19 pandemic growing with each passing day, our top priority is to protect the health and well being of our employees, clients and community. We are monitoring events as they develop and will continue to follow the guidance of federal and provincial health officials. To the greatest extent possible, we will maintain a business as usual approach. In response to current recommendations however, the following protocols will be put into place until further notice:
- Our offices are currently closed to the public. We are maintaining a skeletal staff in the office, but most employees are being encouraged to work from home. We are equipped and capable of working remotely in an efficient manner. Maintaining your privacy and security remains of the utmost importance to us, and we have the technology in place to be able to do this while working remotely.
- We are encouraging our clients to make use of our electronic delivery services. This allows us the ability to receive and deliver your documents electronically, in a secure manner. If you are not already registered for our client portal, please call Jennifer at (905) 545-2715 and she will set you up. You can also reach Jennifer at email@example.com
- If you are not able to scan your documents into pdf format for delivery, we encourage the use of our document drop-box in the lobby downstairs from our office. The drop-box will be accessible from 9:00 AM to 5:00 PM weekdays, and 10:30 AM to 3:30 PM on Saturday. We will be picking up documents from the drop-box daily.
If you have any questions about the above, or about the government programs put in place to respond to the current crisis, please do not hesitate to contact us at (905) 545-2715 or at the following email addresses:
Please be assured that we are working diligently to balance the needs of our clients with the welfare of all concerned. These are challenging and unchartered times, but we will continue to strive to provide exceptional service despite the necessary changes that have been made to our usual course of business.